Not a bloated service desk. Not a project management tool moonlighting as a ticketing system.
Just the stuff IT needs: tickets, projects, a phonebook, documentation, and reports. Without babysitting twelve different tabs or paying per seat.
🎫
Ticket board
Kanban or list view. Drag between statuses, bulk-update multiple tickets at once, filter by anything, search title, description, notes, and ticket number. Link related tickets tracking the same root cause without merging them.
📚
Knowledge base
Full rich-text article editor with image upload and file attachments. Cross-reference related articles. Stale docs get flagged automatically so outdated instructions don't quietly linger. Searchable straight from inside a ticket.
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Project tracking
Long-term initiatives with checklists, notes, and file attachments. Separate from the ticket queue so your reports stay clean.
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Encrypted credential vault
Store server and account logins directly on a knowledge base article — encrypted at rest, masked by default, and only decrypted the instant someone clicks reveal. Every access is individually logged. No more passwords sitting in plain text.
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User directory
Searchable staff phonebook with job titles, departments, locations, and ticket history. Auto-suggests when you type a requester name. Multi-company support built in.
📊
Reports
Daily, weekly, and monthly email reports on a schedule. Named custom date-range reports with filters, timestamps, and multi-recipient sends. CSV export.
📣
Announcements
Send a real email blast to your team or your clients when something worth knowing ships — a new feature, planned maintenance, whatever. Personalized per recipient, sent from inside the app.
🔒
Actually secure
Bcrypt passwords, PDO prepared statements, CSRF protection, rate limiting, encrypted credentials at rest, per-record access control on every file download, and a full audit log of every action.
⚠️
Ticket aging alerts
Stale tickets get a yellow warning or red critical badge on the board and list view. Thresholds are yours to set. Nothing falls through the cracks quietly.
📄
Templates
Pre-fill common requests like New Hire Setup, Password Reset, or VPN Access with a title, description, category, and priority. Bracket placeholders guide the tech through the rest.
🎨
10 themes
Dark Foundry, Midnight Blue, Corporate Light, Forest, Crimson, Slate, and more. Set a system default, let each user pick their own.
📎
File attachments
Drag screenshots, logs, and docs right onto tickets, projects, and knowledge base articles. Configurable size limit. Access is permission-controlled per record.
📝
Public submit form
Optional public-facing form at /submit.php. No login required. Restrict to specific email domains. Auto-confirm to the submitter. Tickets land straight in the queue.
🏢
Multi-company mode
Manage multiple client companies with their own locations and directory entries. Filter the directory by company. Built for MSPs and IT teams that support more than one org.
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Self-hosted, yours to own
Runs on any PHP/MySQL host. Apache, IIS, or Nginx. One install, one price. Your data never touches our servers. Back it up with one click.
